Refund Policy
At Right Print Solutions, we are committed to providing high-quality products and excellent customer service. Please review our refund policy carefully.
Customized Products
- No Refunds or Returns: Due to the personalized nature of customized products, we do not accept returns or offer refunds for any customized items. All custom orders are final once production begins.
General Products
- Return Eligibility: We accept returns for general products under the following conditions:
- The item must be in its original, unused condition and in the original packaging.
- A video must be taken while unboxing the package to verify the product’s condition upon arrival. The video should clearly show the unopened package and the product inside.
- Return requests must be submitted within 7 days of receiving the product.
Return Process for General Products
- Contact Us: To initiate a return, please email us at rightprintsolutions@gmail.com with your order number, the reason for the return, and the unboxing video as proof of the product’s condition.
- Return Shipping: Customers are responsible for return shipping costs unless the product is damaged or defective. Items must be shipped back in their original packaging.
- Inspection: Once we receive your return, we will inspect the product to ensure it is in its original condition and validate the unboxing video.
- Refund Approval: If your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method.
Non-Returnable Items
- As mentioned, customized products are non-returnable and non-refundable.
- Any products returned without an unboxing video or not in their original condition will not be eligible for a refund.
If you have any further questions regarding our refund policy, feel free to contact us at rightprintsolutions@gmail.com or call +1 236 258 7910.